Best Support Available!
We're not your typical software company that puts you on endless hold when you call for support.
In addition to our quality software, we pride ourselves on providing excellent customer support.
Read what our customers have to say about the support they received.
Video Tutorials NEW!
Receive instant help from Kylon Gustin, our Planning Expert, in the form of Video Tutorials.
You can receive the same expert help that Kylon provides over the phone, but with the added convenience of instant help, a time that is convenient to you, and a visual tour of the software.
The most commonly requested tutorials are available now with more on the way.
The fastest way to get immediate help is to review the
Frequently Asked Questions.
You can save a lot of time by browsing the questions asked most frequently by our customers and the solution recommended by the technical support team.
You have direct access to our team of professional business planners who design the Business Planning Software. Fill out the form to the right and our support staff will work with you personally, to help you understand how to best utilize our products.
Free technical support is available from
8:30 a.m. to 4:30 p.m. (Central time, USA) every business day.
We welcome any requests for assistance in installation or use of any function of our products.
Our professional support staff can be contacted at click here.
These are real comments from real customers.
"You saved me! Your customer service is extremely professional and there is at least one other U.S. software company that I wish could be more like BRS!"
- Susan Joyalle
"I have to say this is real customer service!!! I really appreciate the quick response with exactly what I needed."
- Randy Vincelette, Business Development Manager
"I have been using BRS software since the year 2000 and have found this software to be an exceptional tool. What has made this experience particularly noteworthy is the customer service. Thanks for elevating the customer service quality to something more than just words. BRS just does it!"
- Erinie Dueck
"You continue to impress me with your customer service and responsiveness. Thanks!!!!!"
- Micahel Venn, Partner
Tradewinds Consulting, LLC
"Thank you so much for your great service!!!!!!!!!!!"
- Richard Small
"Many companies produce fine products in every area, but to me the key is customer service. I have expressed an opinion to anyone that will listen, that the biggest problem in American industry today in the lack of customer service even though all companies promise it. BRS is one of the few in the USA that actually deliver outstanding customer service. On the occasions I have found it necessary to call BRS for help I have always found that everyone in the company has provided courtesy and professionalism from the time the phone is answered until I get my questions answered. For this, I am eternally grateful."
- Al Greenberg
Gemini Capital Group, Inc.
"I would like to thank the BRS team for the quick reply to our urgent service request. You have great products and great service; a winning combination."
- Paul Macler, President
Global Sourcing and Global Marketing, Inc.
"It is a pleasure doing business with your firm. I have used the older version of Plan Write on many occasions in the past. Am currently approaching the end of the interview phase of version 8. I must commend y'all on the improvements, of which there are far to many to mention here."
- Rick Lorenz, G.M.
The Lorenz Group
"Thank you for your prompt response!!!! It is greatly appreciated"
- Robert Farrar
Doctor of Anesthesiology
"Thank you for the great service. Your software has helped me immensely."
- Peter Cantone
The Cantone Group, LLC
"Thank you very much. Nice to see there are respectable business people on the net."
- Gary Scher
Renal Freedom Care
"Thank you so much for the excellent service we have received from your company! We really appreciate it."
- Cathy Pittaluga
"The technical support I've received from Business Resource Software has been superb. Your staff is consistently prompt, pleasant, and willing to take extra steps to be sure their customers are satisfied."
- Suzanne Kitwin, Sales and Marketing Manager
Apian Software Sales
"This is the quickest response I have ever received from an email service center. Keep up the good work."
- Steven Henderson
"Thanks for your excellent follow-up system. Not only are the products excellent, your corporate service is also excellent. It has always been a pleasure to deal with BRS since 1995."
- Tony Fernando, Director
Fernando & Associates
"Great service and great software! You have a true fan in the Netherlands."
- Jeroen de Jong
"I want to personally thank you for your first-rate service and help."
- Constantin Karahojitis
"Your support, as always, is nothing short of brilliant. I have NEVER experienced such a short turn-around time ever before. Keep up the good work! You're definitely on my shopping list."
- Mervyn Goliath